Membership FAQs

What is the Blues Club?

Blues Club is our membership programme. It’s more than just a season pass. Think of it as a club for Blues supporters where you’ll have the opportunity to meet other like-minded fans and experience the game together. Like any good club, we look after you with the best discounts on seats at our game and exclusive benefits and rewards only available to Blues Club members.

How do I renew a Blues Club membership?

You can renew your Blues Club membership during the exclusive renewal window for our 2018 members. You can login to your Blues Club account and select your 2019 Blues Club Renewal Invoice to make your purchase where your current membership seats will be available to renew.

If you’d like help adding new seats or moving seats or zones, you can call the Blues Club membership team on 09 951 2504 or visit the ticket office at Eden Park, behind the North Stand off Walters Road. The ticket office is open Monday – Friday, 9am – 4:30pm.

How do I get in to a member’s lounge?

The Blues Club Lounge located in the West Stand at Eden Park is available to all Blues Club members.  For comfort and safety, the maximum number of people allowed in the lounge at any one time, is 600, and entry on game day is on a first come basis. If you’re a member all you need to do is show your membership card, print-at-home ticket or mobile phone to the security personnel on the door.  View map.

What can I expect in the members lounge/bar?

The Blues Club Lounge is open 90 minutes prior to kick off and up to 60 minutes following the final whistle. A cash bar is available for food and beverage. Further details will be included in your membership pack.

How do I get my member discount on merchandise?

To receive your 10% member discount click on the ‘Buy Tickets’ link in the pre-match email that’s delivered approximately 48 hours before kick off or you can contact membership@theblues.co.nz

How do I make sure I get my member discount on extra home game tickets?

To receive your 10% member discount click on the ‘Buy Tickets’ link in the pre-match email that’s delivered approx. 48 hours before kick off.

How can I make sure I get the same seat in 2019 as I had in 2018?

If you were a member in 2018 you will have received an email inviting you to renew your membership to secure your same seats. If you didn’t renew your membership before the deadline of 31 January 2019, your seats may have been released for general sale and may no longer be available.  Please contact us on 09 951 2504 or membership@theblues.co.nz so we can check availability.

Can I choose my seats?

If you’re buying a Platinum, Gold or Silver membership you have allocated reserved seats for the season. Your new membership seats can be selected using the interactive seating map which shows availability in the seating zone you wish to sit in. Seating allocation for QBE Stadium Albany will be done on a best available basis.  If you’d like to sit with friends this will be dependent on seating availability in your chosen area.  We recommend that you submit your requests together by contacting the Blues Club call centre on 09 951 2504.

Can I choose my seats at QBE Stadium Albany?

QBE Stadium seating will be assigned based on your membership category on a best available basis.  Should you wish to sit with other members, please submit your request at time of renewal or by contacting us, however please note this cannot be guaranteed and is subject to availability.

Where‘s the Family zone?

The Family zone is located in our Bronze, General Admission (GA) section. If you’re coming to the game with children up to 14 years and you’d like to sit where there’s likely to be other kids, and where the youngsters can move about easily, we recommend sections 412-415 at the eastern end of the North Stand.

What’s the Blues Crew?

Blues Crew is our membership for our youngest fans. Blues crew is for kids aged 13 years and under and offers all the benefits of a membership.  Check out full details here

What age is a child?

A child is aged from 2 years up to 13 years. Children under 2 years are free when sitting on an adult’s knee. Please note that no seat is allocated for free children and they are not eligible for a Blues Crew gift.

What payment methods are available?

The following forms of payment are accepted for online purchasing;
– Credit cards – Visa, MasterCard and American Express.
– Debit cards – accepted where they are backed by VISA or MasterCard
We also accept payment at the Ticket Office at Eden Park located behind the North Stand on Walters Road (Visa, Mastercard, debit card, bank and company cheque, EFTPOS and cash)

Is there a payment plan?

Yes, there’s a part payment plan available for members who renew/purchase a Blues Club 8 Game membership before 31 December 2018. Payments will be accepted on credit card only.

Payment will be in 3 parts; 40% deducted at the time of renewal/sign up. Remaining instalments (30% each) will be deducted on 15 January 2019 and 15 February 2019.

If you’d like to take advantage of this option you can select it when renewing or purchasing your membership online.

A transaction fee of $10 for failed payments applies. This will only be applied if the member’s payment is declined and is not paid within 10 workings days of the due date.

Why is there an Eden Park Levy on some membership packages?

This levy is applied by Eden Park on all adult memberships and is $1.50 per person per game. This is a contribution to the ongoing cost of infrastructure, maintenance and replacement.

What is the Blues Club Rollover Plan?

All Blues Club Memberships are on a Rollover Plan.  The Rollover Plan takes the hassle out of renewing each year for our valued Blues Club members.  We know how busy everyone is so you can sit back and relax knowing that your membership seat is secure for the upcoming season.  If for any reason you can’t join us for subsequent seasons and won’t be renewing you can opt out by following the instructions during the specified opt out period.

Is the use of public transport included in my Blues Club membership?

Yes, by showing your membership card or match ticket you can access public transport (trains and special event buses) to and from Blues home games. Travel on trains, Northern Express (NX1) and the Manukau, Botany Pakuranga special event bus service is included with your membership for Blues matches at Eden park.  In match week visit at.govt.nz for more information.

When will I receive my membership pack?

Membership packs for Blues Club members will be couriered in early February prior to the first home game. It’s important that you provide a daytime delivery address where a courier package can be left. Please make sure your Blues Club account is up to date with the correct delivery details.  We cannot delivery to PO Boxes so please ensure we have a current physical courier address.

What’s in my membership pack?

Blues Club members will receive a pack including your membership card and lanyard (unless you opted to “Go Green”), member’s gift and some useful information to help you make the most of your membership.

Want to help us help the environment?

This year you can choose to “Go Green” by selecting not to receive a plastic card and lanyard.  As a club we are striving to be sustainable and hope you join us in protecting our environment.  You will be able to download your membership games through your online account and use your mobile phone or print at home.

How do I replace my membership card/ticket if it is lost or stolen?

Contact the Blues Club Call Centre on 09 951 2504 to arrange a replacement. A fee of $25.00 applies for the replacement of each lost/stolen card/ticket.

Who do I contact if I have a question about my membership?

Our Membership team will be happy to help. Phone 09 951 2504 or email membership@theblues.co.nz

For help on game day, please head to the Ticket Office at Eden Park located behind the North Stand on Walters Road.