Membership FAQs

What is the Blues Club?

The Blues Club is what we call our membership programme. It’s more than just a season pass. Think of it as a club for Blues supporters where you’ll have the opportunity to meet other likeminded fans and experience the game together. Like any good club, we look after you with the best discounts on seats at our games and exclusive benefits and rewards only available to Blues Club members.

How do I renew a Blues Club membership?

If you didn’t renew your Blues Club membership during the exclusive renewal window for our 2017 members, check out the available options in the membership section of our website. You can click through to Ticketmaster to make your purchase. Buy before the season starts to secure the members only discount.

Your 2017 seats may no longer be available. If you’d like help selecting new seats, you can call the Blues Club call centre on 09 951 2504 or visit the ticket office at Eden Park, behind the North Stand off Walters Road. The ticket office is open Monday – Friday, 9am – 4:30pm.

How do I get in to a member’s lounge?

The Blues Club Lounge located in the West Stand is open to all 8-game Platinum and Gold members. For comfort and safety, the maximum number of people allowed in the lounge at any one time, is 600. If you’re a member all you need to do is show your membership card to the person on the door. Entry is on a first come, first served basis. View map.

The Blues Club Bar is located on the main concourse of the South Stand and is open to all 8-game Silver and Bronze members. For comfort and safety, the maximum number of people allowed in the lounge at any one time, is 250. If you’re a member all you need to do is show your membership card to the person on the door. Entry is on a first come, first served basis. View map.

What can I expect in the members lounge/bar?

All venues open 90 minutes prior to kick off and for up to 60 minutes following the final whistle. A cash bar is available for food and beverage. To accommodate more people in our member-only venues, we’ve introduced more bar leaners and designed menus with options that are easy to eat while standing. Menus will vary between venues. Further details will be included in your membership pack.

How do I arrange for the free seat upgrade that comes with my membership?

If you have an 8-game Silver Blues Club membership you can upgrade to a Gold covered seat at no extra cost for one of our home games. To upgrade contact pauline.williams@theblues.co.nz no less than 24 hours prior to a match. You’ll be allocated new Gold seats (subject to availability) and a one-time pass for entry into the Blues Club Lounge. Please be aware that maximum number of people allowed in the lounge at any one time, is 600. Entry is on a first come, first served basis.

How do I get my member discount on merchandise?

A promo code that you can use at our online store will be included in your membership pack. If you’ve lost the info just email membership@theblues.co.nz Please provide your membership number for verification. You can visit the online store.

How do I get my discount on Blues Travel?

To book a place on one of our Supporter tours contact our Blues Travel agent by emailing DavidR@ExperienceGroup.co.nz If you quote your membership number, David will make sure you get your 5% discount. Please be aware, if you’d like to pay by credit card, a transaction fee will apply.

How do I make sure I get my member discount on extra home game tickets?

To receive your 10% member discount click on the ‘Buy Tickets’ link in the pre-match email that’s delivered approx. 48 hours before kick off.

Will I need to select which matches I want to attend when I purchase a 4-game membership?

Yes. We’ll play 8 home games at Eden Park during the regular season. You can choose up to 3 local derbies plus one other match or any other combination of matches so long as there are no more than 3 local derbies selected.

How do I book more than one membership?

Once you’ve chosen your membership type, click the buy button and you’ll be redirected to the relevant booking page on the Ticketmaster website. You’ll be able to add additional memberships. Alternatively, call our Ticketing Manager on 09 815 4823 (Monday – Friday, 9am – 4.30pm) or pop in to the Ticket Office at Gate A, Eden Park – behind the North Stand on Walters Road (Monday – Friday 9am – 4:30pm).

How can I make sure I get the same seat in 2018 as I had in 2017?

If you were a member in 2017 you will have received an email inviting you to renew your membership to secure your same seats. If you didn’t renew your membership before the deadline, your seats have been released for sale and may no longer be available.

Can I choose my seats?

If you’re buying a Platinum, Gold or Silver membership you can reserve seats. New member seats are allocated on a ‘best available’ basis. If you’d like to sit with friends this will be dependent on seating availability in your chosen area. We recommend that you submit your requests together by contacting the Blues Club call centre on 09 951 2504.

Where‘s the Family zone?

The Family zone is no longer a reserved seating section. It is now located in our Bronze, General Admission (GA) section. If you’re coming to the game with children up to 14 years and you’d like to sit where there’s likely to be other kids, and where the youngsters can move about easily, we recommend sections 412-415 at the eastern end of the North Stand.

What’s the Blues Crew?

Blues Crew is our membership for our youngest fans. We’ve teamed up with our friends at MILO to pack our Blues Crew membership with some extra special treats for kids up to 14 years.

What age is a child?

A child is from 2 years old, up to 14 years old. Children under 2 years are free when sitting on an adult’s knee. Please note that no seat is allocated for free children and they are not eligible for a Blues Crew gift.

What payment methods are available?

The following forms of payment are accepted for online purchasing;
– Credit cards – Visa, MasterCard and American Express.
– Debit cards – accepted where they are backed by VISA or MasterCard
We also accept payment at the Ticket Office at Eden Park located behind the North Stand on Walters Road (Visa, Mastercard, debit card, bank and company cheque, EFTPOS and cash)

Is there a payment plan?

Yes, there’s a part payment plan available for members who renew/purchase an 8-game membership before 31 December 2017. Payments will be accepted on credit card only. Payment will be in 3 parts; 40% deducted at the time of renewal/sign up. Remaining instalments (30% each) will be deducted on 15 January 2018 and 15 February 2018. If you’d like to take advantage of this option you can select it when renewing or purchasing your membership online. A transaction fee of $10 for failed payments applies. This will only be applied if the member’s payment is declined and is not paid within 10 workings days of the due date.

Why is there an Eden Park Levy on some membership packages?

This levy is applied by Eden Park on all adult 8-game and 4-game memberships. This is a contribution to the ongoing cost of infrastructure, maintenance and replacement.

Is the use of public transport included in my Blues Club memberships?

Yes, by showing your membership card or match ticket you can access public transport (trains and special event buses) to and from Blues home games. In match week visit at.govt.nz for more information.

When will I receive my membership pack?

Membership packs for 8-game members will be couriered in late January and February. It’s important that you provide a daytime delivery address where a courier package can be left. Please make sure your Blues Club account is up to date with the correct delivery details.

What’s in my membership pack?

8-game members will receive a pack including your membership cards, member’s gift and some general information to help you make the most of your membership.

4-game members will receive information to help make the most of your Blues Club membership. Please remember when you purchase a 4-game membership you’ll receive an email with a link for print-at-home tickets.

How do I replace my membership card/ticket if it is lost or stolen?

Contact the Blues Club Call Centre on 09 951 2504 to arrange a replacement. A fee of $25.00 applies for the replacement of each lost/stolen card/ticket.

Who do I contact if I have a question about my membership?

Our Membership Manager will be happy to help. Email membership@theblues.co.nz

For help on game day, please head to the Ticket Office at Eden Park located behind the North Stand on Walters Road.